On Demand | Leveraging AI in Healthcare: Transforming Patient Insights into Actionable Outcomes

excuse me My cough actually is going to come up as part of a story later I think But another story Uh so I've been shaking this sinus infection for quite a while So I apologize if I'm unable to mute myself or something before I I make a loud noise But thank you all for attending Uh my name is Patrick O'Halerin I am with Wearcape We're sponsoring this webinar with uh Dr High Tower and uh with my friend Mike McGowski from Infovia We're going to be talking about leveraging AI within healthcare Specifically uh how can AI help give information to doctors doctors are still the decision makers Doctors are still the font of knowledge and training and experience Uh the idea of AI is it can help present them with more applicable faster information Uh but AI is definitely not taking not taking over healthcare Um let me give you just a quick introduction on Wescape who we are what we do Uh Wescape is a software company We've been around about 25 years Um we started building data warehouses large information systems and started building tools for automating that Those tools became very powerful People started asking if they could buy them and uh wherecape stopped being a consulting company began as a software company So if you're building a data warehouse a data mart a data lake a data lakehouse a data vault data fabric data mesh data whatever any kind of large data foundation uh we've got the tools that will help you design build and operate that much much much faster Uh as I said I'm here with Mike McGowski from Dr Lawrence Uh Mike do you want to go ahead and introduce yourself yeah well I'm I'm gonna start with Dr High Totower Um David David's a friend of mine and has helped our family significantly Practices uh here in Boisee for 31 years and now he teaches uh at the uh ICOM um medical school here and uh I just appreciate him coming on Um he's he's doing this at no cost At least that's what we agreed to I hope I don't get a bill in two weeks Um but that's just a doctor jab Um no In all reality what I've found to be true about Dr High Tower is he's passionate about helping people Um he is in this for the health of his patients And so I am honored to have him with us today And we're going to we're going to have a conversation about how data can help with the the the healthc care dilemma that we have And so we're going to talk about some challenges and then some solutions and and u we're going to talk a little about Wescape as Patrick introduced us I am the founder of Infovia and we build data platforms using Wescape as a tool because it helps us move faster and provide insights to our clients in a more secure more more um integrated way so that they're more usable And we've been doing this for seven years as Infovia and before that I was aware skate customer and have been using it since about 2015 So about about 10 years in the in the business and before that we were trying to manage data with other tools and when I found the scape and now what we call the info way which is a a better way of managing data to to provide insights We um have helped many dozen organizations since then some in the health industry and we're going to talk about that more here in a moment So moving to the next slide Dr Hyde Tower myself and Patrick are going to have this discussion about healthcare challenges Um without automation uh there's there's uh there's there's many challenges in the healthcare industry Not not only are uh they are there live large volumes of data but there's in increased pressure and a high learning curve as tech infiltrates the uh the industry Um Dr Dr High Tower can you talk a little bit about the the quality of care and some of the challenges um either in your practice as the ER in the ER or urgent care or wound care and how some of those challenges have come to the forefront there where um where maybe technology could help you know that I think that that um you know for for those physicians in general you know what we're after is is you know quality of care and it's giving you the best care possible and one of the things that's frustrating is is that that you you're particularly in emergency medicine you know there's a time issue there's some things that you need to make decisions you know right away and you may have a limited amount of information um available at the time if the patient's fortunate enough to be in your health care system then you know you can pull up that data It's fairly um it's fairly available You know if it's someone who basically is traveling from you know a different state or their data is in a different health care system Um or then then it's like a deep hole and and trying to you know access that Um and then if the patient can't talk to you or something because of their the severity of their presentation it just adds one more layer Um and we're also getting you know more data because you know there's because of I think that the it's just expanding as far as how much data um you know that is put into these the records And so all those things you know it it takes a toll takes a toll on the patient because you know you may not have all the information available to make the best decision takes a toll on the the dock because you know if it's a system that's not easily accessible or if there's um it's not easy to find the information in it it just adds um another uh issue to your stress and workload because you don't want to miss something and you want to be thorough Um and so anything that could be helpful uh to um decrease that stress and provide and give you the information so you can make the the best decision possible I think is is helpful And that's partly why I felt like investing the time with you all Uh because if it can change how how I can change and improve the care that I can offer a patient that's what I'm after Um or giving them the best care possible care that I'd want for my family Um so are you finding that uh electronic health records uh health data exchanges and um and the systems you use within the hospital those technologies are you finding that that they are enhancing the availability of a patient's data are you finding that it's easy to put your hands on that record first we'll talk about processing the record later but just putting your hands on a complete patient record is that getting better you know it's it I would say yes and no Um you know I think it's gotten better in some ways and it's been gotten more difficult in others you know the uh you know partly my you know are sadly but uh decision- making just as far as if I want to you know I I get job offers all the time but if it's a if it I won't even wouldn't even consider it if it if was in some of the health care systems that have some of the electronic medical records that I consider difficult to navigate and so that's one of the factors that you factor in on where where you're practicing so I'd say um yes and then But I'd say there's also there is however difficulties in that um access and bringing the if it's um in other systems um such as e-clinical is one of the the one and you had does it bring information can you get information when you're working under the epic system to bring the records in from eclinical you know that can be a challenge if a person's in a different state can be a challenge if a person um uh a different health system those things can be a challenge They do have some um databases that try to pull those things in but then you've got to be able to have the time to be able to do it And so anything that could be that could make it more efficient um to give you u the uh I'd say the things that you think is relevant and important um at that time at that moment I'd say that's still lacking um you have some access but to a point where where I would like it I just adds an extra you know I'd say some access but it's not ideal um it's not where I would like it to be um so um and that can be specialty specific too there's things that I think are more relevant when you come and see me in the emergency department that you know another doc um in a different specialty you know really doesn't think isn't it's really not necessary and so or vice versa So so you'd kind of like to be presented with a menu and where where where the options are at your fingertips and and what I'm hearing is the the IT systems uh in your in the health systems that you've been a part of and you've used probably all the all the large ones We won't name all the names but they fall short because of either their access to their data or their ability to provide it to you in the way that you need in order to make your decisions Would you say that's true i would say that's true Um or decisions uh um quickly um and be a challenge Yeah Um so yes I would agree with that So Dr High Tower I assume one of the problems is not having enough information I assume having too much information is also a problem If you're presenting with a 40page case history and you've got someone in front of you grabbing their chest and can't breathe you've got to make quick decisions So I assume pulling data from multiple systems and having case histories going every single case history going back 10 years is just as much of a problem It I agreed In fact we joke about it to patients and you know at times you know um I'll walk it and if it's not a life-threatening case well I just got done reading your novel and you know because you know the huge medical record especially those individuals that have chronic medical problems that's that require you know had multiple admissions etc Um it it can and then you have multiple specialists that see these individuals um usually and so you're looking at you know reviewing four or five different um you know could be for myself review the last time they saw their cardiologist their their nephologist for looking for kidney issues you know that just adds up and that all that all those things take time and but you're right you get you have too much data also and then you just um you're just inundated you don't have the the data the the data that you really need that's important to you at that time at that moment but yet you're still accountable for that Oh absolutely Legally ethically and and you you feel you feel the pressure So it has to be incre immense stress on on a practitioner like you Um yeah it does And I think it's also you know most of us are in the field because we want to help people and we want to give them the best care possible and provide the care that you know we'd want for our family And so that adds to it because then you you know look at it as that you're um not being you're not provide being able to provide the the care that you really want to And uh and we're most of us are perfectionists at heart too Um and so um and we take things very personally um if if we miss something Um so but yes I remember a call that you made to me a few years ago on a personal basis and um you were distraught about something that had happened in in the ER and it it it really opened my eyes On my worst day in the data industry people don't die but on your average day they do And so that stress I think if we with technology can can bring you better insights so that you can make a better informed political uh sorry professional decision then we're we're doing our job and we're partnering with you in the right way Oh yeah the medical record doesn't have everything you need all the time You need population health Um I talked to a health health let me I'll let you comment and then I'll go on No you're exactly right I mean that had was one area of of of stress um because you know you want to do be the very best for your patient and and when things get in the way such as an unorganized medical record or the information's there you know it's there but you can't find it um or then you find it later and then you're frustrated because you know why didn't I know this prior you know um and so exactly you're exactly correct it um it it goes it adds an extra layer of stress um to to um what you enjoy doing which is providing good care to the patient something you go ahead no please finish I'd contend that it's one of those things that's um adding to the burnout and pushing docks out um and uh yeah because because of of um just those those challenges that we're talking about Sure Yeah Uh probably our most um needed resource in the world and many of them are retiring early because of the stress andor risk involved Um you've shared some examples of that with me We u work with some health systems and um you would think well the the EMR just needs to get read just just get better Health data exchanges are are starting to to build a mesh where my data is available to anyone who has the business of seeing it Um rightfully so Uh but it isn't just about my record It's also about the population's record Can you talk a little about integrating my record with population health or other diagnoses or treatments that is that that presents an opportunity well I think that that it does present some opportunity on the population health side because if you know if you could um take a a population and we know that that there's certain you know individuals that have a number of chronic medical problems that those individuals they do better if they are referred to particular specialists such as you know pallet of care where they it's a team approach on approaching the person's u multiple medical problems um that that increases the quality of care they get um from a standpoint of the patient sat more satisfied because they're addressing the things that's really important to the patient but it also can save in the long run It's been shown um as far as health care costs etc And so from a population um standpoint u population health standpoint that could be valuable um to a health care um provider because you're providing overall it's a win-win It's the patients more satisfied and their family because they're getting the exact thing that they value as far as not what the doctor values they're getting a team approach and then they're also and then from the system standpoint it's been found that there's overall less cost um because their problems are being able to be managed more as a outpatient than within you know sending it to the ED etc uh multiple times a year um that can decrease those costs overall and so from a population health standpoint um that's one of the things that could if you had something that basically evaluate the the population you could um then take those groups of people and at least prompt the doc on hey this may be something that this patient would benefit from And if that you know sometimes that little prompting is all it would take for at least me as a doc who's you know swamped with things to think of you know that that's a good idea and I agree with it Um and then make the referrals So um and you know it still gives me the option that is think to bring in other things um um from a standpoint of well maybe that's not the best idea but it can be as subtle as you know if you had that to analyze it what's called uh as far as analyze the charts you know if a patient um was at a higher risk the likelihood that he's not going to be able to fill the script I'd like to know that um you know um because it doesn't do any good for me to write the script if he can't fill it if he has no transportation to go see the follow-up doc you know that's again if the the if it would prompt me for something like that Um you know that would be uh helpful because there's no reason for you know how can I refer someone if I don't take care of the transportation Um and so those things can make make could also make a a uh huge difference um on providing the best care for that patient um to ultimately um so he doesn't you know that he gets the care he needs doesn't end up in the hospital Those are so I know I'm oversimplifying this but you just mentioned the health record and then you mentioned the the uh social determinants and the population health and those are just three data sets and they're both gigantic and complex But I talked to a health system the other day that had over a thousand source systems for their data warehouse So we've just talked about you know essentially three types of those but but the uh the veracity and volume of that data is is overwhelming And um that's kind of what uh what we try to help solve because that tech learning curve is uh is real and we can't expect doctors to be technologists So we need to make that easy access to multiple data sets where they're integrated together with easy access for the professional when they need it and literally life and death is on the line Have you seen some technologies that you really you know thought were moving in that right direction you know I'm you know starting to see more and more technologies move in that location that that setting Um my hope and encourage my hope and partly why I do this and volunteer the time is is that is hopefully it can be presented in such a way that that doctors um um will buy in um so so that they can use and apply it and also so that be and we don't lose sight of uh the patient um because that's the other challenge is is you know what's best for my patient and uh what you know things and you know that it will enhance the experience that I have with my patient not take away from that experience um from from from them And one of my uh parents have mentioned just recently that one of their frustrations is that the doc never did take his eye off the screen um and look at them and y it's going to be enhancing that experience and I'm all in and and I'm my my concern is is if docs don't give their input we don't we're not thoughtful about this process and what we're you know that it's just going to further alienate that uh patient physician relationship and then then you know it's moving in the right in these directions So hopefully it can be uh you know directed so that you know it still it's going to enhance that experience Uh so that's my hope Yeah I know they're moving uh in that direction And my wife works in mental health and she she complains that she has a hard time maintaining eye contact and having a conversation with her patient while at the same time taking notes sufficient to be able to recount the results and then she's got somebody else following up right on the tail of that person and by the time the end of the day comes she can't possibly remember every conversation she had and with enough detail So so health providers are humans too you need help with that and I know there's there's audio recordings that can be done now uh even within the rights of within the realm of HIPPA and protecting the data you can take audio recordings of those and then it transcribes those and then and then summarizes them and it slow it it speeds up the note takingaking process so that's the getting the data into the system now when now that's even more data that you have to be accountable for when the when the patient walks in with shortness of breath and chest pains into your ER are now you have to know about the information that's not just in their health record in what we call in the geek world structured data but also buried in this text of these notes What do you see coming along there you know that's one of those areas that that right now hasn't it's far more difficult to that it's just that those things can be important because you know I know that if you a person sitting down with their cardiologist they have heart failure their conversation is going to be there's going to be a discussion about what you know what they you know they're they've had discussions about you know if their heart fails further you know and if I have an idea of what that conversation they they came you know if it could be boiled down then gives me an idea of where I'm where I'm headed If I'm headed in to have a similar discussion or if a person who's um family member is doing poorly you know those conversations of what they've talked about prior that's helpful because and they're usually buried within that that part that is not summarized not structured And that can be the a challenge because little things of say the person had was at one point put on a life support and it was difficult to get off the vent I'm much more less likely to just um jump to putting them on the vent if they've had problems getting off because goodness knows you wouldn't want to put your elderly 90 90 year old family member on a life support machine If they just you know 6 months ago had difficulty getting off of it and it was they were miserable you' you'd want more of a conversation See maybe we can you know slow this you know give it a little more time Yes it's taking a little risk and they may die from it but at least the patient's going to be we're getting their what they want and what is their values and it's certainly not and so those things can be buried in the nonstructured data those conversations I think we all have a story kind of like that where you know there's something in our record that that got past the doctor or the pharmacist I can I can uh talk about that We talked about this uh earlier My I apologized at the beginning because of the sinus infection and cough I've had It was bad enough that uh probably about four weeks ago I went to see my GP and he put me on That's not a prop That's not a prop for this talk is it you didn't uh that no it's it's it's naturally occurring But I saw my GP who I've been seeing for a very very long time and he's got literally 25 years of records on me So there's some things I told him I'm on some biologic drugs for arthritis that I probably told him seven or eight years ago I don't think I filled out a sheet on what what drugs are you taking recently Anyway he puts me on antibiotics and steroids So my rheatologist calls me up later and says "What's this about you having an infection how come we didn't know about that?" I said "Well it's occurred since I see her every three months It's occurred since then." And what she said was this this biologic drug I'm on for my arthritis makes my makes that antibiotic drug completely useless completely ineffective So because my doctor didn't remember from eight years ago that I told him I'm on these drugs uh or because he was I was one of 30 people he was seeing that day and didn't have time to look look up through a stack of papers this thick um he just prescribed it and because I didn't go back to my rheatologist to tell her about it uh she didn't have any input on it So I essentially had the side effects of the bad side effects of antibiotics for 10 days with none of the positive results and now weeks later I still have this this cough and sinus infection So that's an example of if my doctor had a even some simple way of cross referencing drugs Hey I'm going to prescribe this this antibiotic Wait wait wait looks like you're already on this this uh uh u other drug I can't do that until you've had enough time to get off that drug That's an example of where good information would have uh been a better outcome for me And in your case it it caused a week or two of discomfort maybe extreme discomfort but but discomfort Annoying annoying discomfort Yeah Yeah Not not permanent impact and not death And yet we see that Dr High Tower see that and and there's that risk uh on your shoulders isn't there oh there is I mean in this case here he was fortunate he's just had those side effects I mean it could have been where that drug he was put on basically killed all the good bacteria in his colon and he develops what's called claustrdium difficil which is basically the bad bacteria takes over and he gets belly pain and and chronic di and severe diarrhea And it can be something that's very difficult to get over And so he could have had that side effect And so you when you're putting someone on a med or antibiotic you know those are things that we we consider we and we consider it more so because goodness knows you don't want to make a person worse So well let's talk about solutions because uh while there are all these challenges we're not just here to complain about them We're here to do something about them And and all of us all three of us I know um are are passionate about this So if you could um pick a couple of your favorites off this list and talk about how how technology and specifically the automation of making data available for the for the doctor or or nurse or um provider what whatever the case would be how the technology is is is making a difference for you today and where the gaps are you know So I'll just go through them on the time savings Certainly when there's critical moments you I have a limited amount of time and there's some um very um um things that I need right away if there it's in those critical if the patient's um certainly if it's a a definite a critical situation and and a life threat Um and you know if the if the healthcare data is a person to the system like then then that data is least more accessible if they they're in a different system different state um if they're um that all those things add challenges because it's a layer that I have to go through that I may or may not have access to their their previous medical record enhancing the patient experience Anything that can give me help on on um on data that applies to this person If you could do it specifically this person's potential chief complaint um that would be something that would be helpful because that's going to then give me more time to be listening to my patient not just um looking through the medical record because we spend a pro I would say we spend more time um looking through the record than the face toface stuff So there's that Then there's the other um issue in regarding to enhance and so that's on the face toface the experience There is legal implications because I practice under that you miss it and if it's critical information you can be certainly held um liable for missing that information Um that would be someone would say oh well didn't you know the information is there but you didn't check and then it would certainly lower the uh the risk um you know those things um would lower the risk and potentially help me on making an informed decision and lower my overall stress um and keep me in the field or my partner partners in the field So all those things could be helpful by being able to manage the data um and the data that's specific for my area of expertise and specific for that patient um themselves for that presenting chief complaint So we've talked about technologies for recording your conversation and then summarizing it for you to to add to your doctor's notes That's that's automation in a way uh we've talked about combing through that record to present to the profession to the health care professional to the provider what is relevant within that record given the current conditions um we had a webinar uh with Bill Inman last week where we talked about the the ability to comb through that the doctor's notes in the health record that unstructured data and then provide a a pane of glass view to the healthcare provider So those are some examples and um we at Infovia um using Wescape are passionate about automating that process because we can't expect our healthcare providers to also be technology experts So we take that upon ourselves and we take it seriously about speeding up the process of collecting the data from all those three types of sources but but thousands of sources that are out there for data that could help you make better decisions Then we take the the step of integrating that data so that you can compare a diagnosis uh for your patient in front of you to the diagnosis and treatment options as it was applied in the population that had uh the large record whatever size that might be But but as much of the population as we can have access to we can start to apply these analytics advanced analytics even AI but not necessarily only AI to those large sets of data and in mere seconds make a recommendation to the doctor These are the things you should know about These are the options that you should consider These are the things you should be aware of as a risk Is that helpful yeah I mean things like that would be help would be helpful if it was presented in such a way that that uh would enhance you know so that a person didn't get uh what we call anchored or siloed or so you keep um these other um options u or things that you have to consider in mind Yeah So that those things would be helpful Sure you you talked a bit ago about uh the default treatment versus if you knew more about the patient you might avoid that default Correct In Patrick's case it was the the default drug assigned and you mentioned the the heart attack victim that you wouldn't put them on a ventilator again because they had already been on one in a previous incident and had a hard time coming off That could be a fatal decision right there Well could it not i don't know if I say on Well it makes a difference on you know I'd say look at it from a little different perspective is is on a quality of life issue Okay If you're going to tell your 90 year old u family member that the chances of them getting off is poor and maybe that then it's a time for us to have a you know to spend that quality time with family than you know being on event and missing that quality time And so you know that at least brings up you know I have a chance to make a have a conversation with that person You know what is what is what do you consider quality you want the a chance of being put on you or we put you on the vent with a low chance of coming off and a low chance of of any time with your family quality time or we we try to to you know address some of the symptoms but we also so that you can use the time that you have with quality time with your family members you know I myself would be choosing the quality time you know if there's virtually no ch or very little chance of me um coming off that vent and there's very little chance of me having quality time as well as little that then you know while they're we're trying to do all this stuff you miss the window and you miss out on quality time with your family And so if you're new so those those things it's I think it's more of a quality of life issue for the patient and it's quality of life for the family members too I think all of us would choose we'd rather spend quality time with your family member even if it's a short amount of it than no quality time and you spend longer time st at the bedside in front of a vent with no communication etc I think most of us would decide on the quality side Well I'm I I would I know and um I had an experience recently where a loved one wanted to take the mask off even if it meant you know pain uh maybe even less longevity because they had some things to say at the end of their life And I think that's that's quite common So helping them make those decisions that quality of life uh in in our industry in the data world we talk about quality of data which can mean the completeness of the data Do we have the whole health record are we comparing it to the whole population do we know all the risks do we know all the drugs that the person uh might be might be taking or prescribed at the moment right that in that that nonstructured data even if I had the prompt and had the had you all searched within the patient's medical record on quality of life or quality of life discussion and um and it searched through the nonstructured data and it pop and it would pull out that that one statement there that can make a huge difference on um you know on the discussions with my patients just that one that one that was one findings because I would go through every one of their doc's uh nonstructured data and pull it out as to what were the conversations um their cardiologists their primary care internist their rheatologist they'd bring it all up and I think that would be valuable we're we're we're close to that I was talking with someone who's using AI for published medical record public papers not records papers and They'd wred an AI engine to read through these free form papers research papers uh tens of thousands of them and identify here's the patient here's their gender here's their age here's their symptoms here's how it was treated uh here's the results they got All sorts of information which you can take from that free form text document and rearrange it into what Mike called structured data So you talked about you didn't say pigeon holing but that's what I would call siloing I think is what you called it Um getting a predetermining of a patient's condition uh before you know all the facts and and limiting your treatment to a certain thing Um this allows you like you said uh to to comb through AI is at the point right now where you can comb through tons and tons and tons of records and get that critical information uh rising to the top Well quality of data and is not only that the uh the completeness of the record but like you said it's the the summarization the accurate summarization of what's uh what's relevant and then it's the timeliness presenting it in a timely fashion especially when someone's having chest pain in front of you in the waiting room of an ER So you know in all those cases automation we've seen that work in other industries and the healthcare industry I think my challenge to the healthcare industry is we're solving this problem Infovia has solved this problem of timely accurate secure data We haven't even talked about security but I think it almost goes without saying we we need to protect these health records as well So it needs to be accurate It needs to be timely It needs to be complete needs to be secure and technology can do this In manufacturing we're finding defects earlier in the process so they don't continue throwing money after bad parts or so that they can correct them earlier in the process where it's where it's less expensive In education we're finding early indicators of a student's disengagement So you don't have to wait until they fail the test to engage with them You find that out of from other behaviors um specifically how they're interacting with their students and and staff online That's an early indicator of a of a disengaged student if they stop interacting So we're doing this in other industries Let's do it in healthcare Let's partner together Lives are on the line The health of my family and my loved ones here in Idaho and beyond is on the line for this I'm I'm passionate I'm excited And I know automation can help with this because we're doing it in other places Thoughts you know I I'm I'm passionate from a standpoint is if it can improve the quality of of care and also if uh I can um address some of the quality of life issues for my for for patients and uh if I can do that because goodness knows I um you know it's the quality of life that that that that I want to to improve um and particularly in in the elderly and uh you know I think that that AI I and also looking into the uh figuring out ways to u to summarize and and look at the data so it can be presenting it in such a way that can be positive to improve the care If we can do that that's what I'm I think would be a success Um it would be a gain u from a quality standpoint for my patient be a gain on connecting with my patients and spending quality time you know having some discussions that are really important to them Um so I look at it as that yeah that this could be something could make a a a huge difference in in our practice I'll call it a practice Uh Infovia provides professional services for organizations uh attempting to gain better better insights for their data return a higher return on investment for the the the data that they've spent the time to collect It costs a fixed amount to collect that data The more you use it the more value you get out of it the lower your your over your your your um that ratio of usage to cost And so um we we try to use automation in every way that we can Whether it's collecting the data like in the case with your doctor's notes and the summaries whether it's presenting the data like in the case of of a single pane of glass whether it's securing the data putting a moat around a person's health record so that doesn't get out into the uh into the wild Um once a health record for a person is released it's pretty much the most sensitive data out there because it can't be undone If I if my bank account is breached I can get a new bank account but I can't ever get a new health record Once it's out there it can it can do serious damage to people's uh livelihood Maybe they lose a job Uh maybe they're shunned by their neighbors because their health record was was released So so we have the we as data professionals as well as you as health professionals have to contain that and um we use automation in that as well So with our clients they get a a packaged data product that they can use to make better decisions that is faster more complete more accurate easily to use and secure safe to use And um my challenge to those of you who might be out there in the in the health industry would be to engage with us and see how what we've done for manufacturing and and uh education and finance and insurance can work in healthcare as well Let's uh let's bring it up to the to the 21st century that we're a quarter of the way through already I I'll just jump in and say we've got about 15 minutes left So I'll remind everybody that there is a Q&A button at the bottom of the screen If you do have any questions uh feel free to type those in Yeah you talk about you talk about data quality about timeliness and completeness and accuracy And something I'm going to add to my list now is uh correct summarization I I think that that's a very good point of data quality as well is that [Music] um that's when we talk about AI and AI shows up in in in this this presentation and a lot of presentations Um a huge a huge phrase you hear again and again and again is the quality of data Garbage in garbage out is one Mike introduced me to a phrase earlier this week What was it man in the loop or in the loop human in the loop Human in the loop um the idea that you're getting information from excuse me system A and system B and system C and it has to be brought in timely has to be collated uh correlated and corrected um and the Mike and and Infovia can certainly help build that tool uh build that system that's that's what they do and they do very very well uh at Wescape what we do is we provide that automation and automation is a way of repeatedly really doing something correctly uh getting getting the person out of the loop getting fewer hands on keyboards So the idea is that you can generate that information system again data warehouse data lake whatever it is uh faster with better quality better timeliness and uh get get results to the end users in this case the the doctors and practitioners much much much faster A plug I always like to put in for your approach there at Wescape that I love about your product is as an IT person um I'm worried about the longevity of the solution I'm building and your your solution builds its own documentation So the documentation inherently matches the data pipeline and the anal and the uh the the the uh mappings and um lineage and transformations that are going on there can be transparent to the people using that data and that's really valuable Making that black box transparent to me is is a a key feature of Wescape and it's why we continue to use it in our data practice I I was surprised when I started working at Wescape of how documentation both how was the data warehouse created uh and what is what is the user interface look like what does this data mean where did it come from all those kinds of things I was very surprised to find out that that's actually a big selling point um I always describe documentation in a development process as that point where someone runs around runs around grab all grabs all the post-it notes and types it into word uh you know it's something that everybody wants but nobody want nobody wants to do um that's that's that's nice that we Because of the way Wescape works we can generate automata automatically and have up-to-date documentation every morning Well in the interest of completeness accuracy and timeliness if you're generating it it costs you no it doesn't cost you human capital to generate that documentation And it and it matches So um well like I like I mentioned I was a Wescape customer before uh before we built a practice around it And um that this sold me It was that documentation And I I knew I could write code to do what Wescape does but could the next person maintain that code could a team work together to man manage it over time and um what we've proven in literally dozens of successful applications is that um it it can be done There is a better way of managing data and it's using automation and it's using metadata and you're generating your documentation generating your pipelines I'm a little bit passionate about this as you might be able to tell almost as passionate as David is about saving lives Um had a little comment coming in about the interoperability and standardization of principles within the the uh the medical industry Of course yeah we have to bind together There needs to be for me to share data with you we have to have uh standard uh language so to speak So that interoperability is is uh is paramount Health data exchanges are trying to uh build that fabric of my record is contained in various systems out there Let's make sure that they're talking to one another so that we can get our hands on that complete patient record instead of fragments of it I I think what's cool over the next few years is as you said not just that integration of data but the integration of nonstructure unstructured data be it MRI scans or notes someone has written or uh whatever it is that free form text and fields like that I think I think that's that's going to be a huge outcome of a successful outcome of the AI I don't know why I would call it a revolution uh changes that AI could potentially be bringing to to the forefront and And that that only helps in having that correct information that's critical and timely in front of the right people at the right time Yep Well Dr Tower I want to I want to give you the mic again and just um challenge us as technologists Um you've you've mentioned a few ways but uh in some parting comments here if you just think through what should we as technologists be be doing to help you do your job better what's a good parting line if you will about um how maybe we can leverage automation data maybe even AI What's something that we can be doing for you and focusing on so that you can save lives and and make people more comfortable [Music] well I think it's you mentioned you've touched upon a a number of them You know I think you know AI is is certainly we're heading to this a AI age you know If you can if we can uh I guess the for myself is is put each one of you put yourself in the position of the patient or your family members and how can you leverage what you all are doing um to improve my my ability to access the relevant information in such a way so that I can provide the best quality of care um to you and your family member Um and yeah that's that's that's if you can and in such a way that that it enhances the patient physician experience Um so you know however that with that in forefront if there you know those of you that are creative in in this area you know that's that's what I would want to encourage you how do we enhance that that quality of care that physician patient relationship um um not further complicate it with uh the wrong amount or too much or u etc um or just the frustrations of um you know learning another system Um so I have that I guess that's what I would say um because that leaves it more in the side of the creativity of of of um what's going on um as you all as we move forward you know these next few years um you know keeping those things at forefront is is what I would encourage Thank you Could I be so bold as to change the A in AI from artificial to automated automated intelligence let's let's not settle for artificial Let's automate it and and integrate it into our our business processes and into our thought processes and and put the right data in front of the right people at the right time to make the right decisions Yeah Well Patrick do you want to wrap us up today sure It's a couple minutes early Um it is 20 minutes 22 minutes after the hour So Dr High Tower I really appreciate appreciate you joining us Um Mike has met you before and talked with you before We met briefly on Monday and talked Uh I'm very impressed with your insight your openness your your philanthropy um and compassion I mean it's every time you talked about something it was about patient care and patient quality which I I really really appreciate Um I know it's easy to to get absorbed in the minutia of an occupation sometimes forget that you're actually dealing with real people but for you that seems to be front and center all the time Yeah Mike thank you for arranging this Thank you for getting into via uh and arranging this with Dr High Tower Um again this is recorded If you have questions that you think of later uh feel free to contact us We've got contact information for contact at infovia.com You can also do contact at warescape.com infovia.com or warescape.com Uh Mike thank you for for for like I said arranging this Um do you have any final words for us hey we're here for the health of it I know I've stolen that but um there there will be a day that each of us needs technology to help with our health and um certainly our loved ones as well And so uh I'm in and passionate and willing to participate with with anyone in this industry that that wants to make things better Yeah And I'm agree the same I am I'm also I think all of us would say you know we want to make a be significant you know not just successful but sign significant um and uh if we can do that as far as with our with patients and healthcare and that's that's that's huge That's huge All right Again thank you all for attending I appreciate that And uh enjoy the rest of your day And again thank you very much Dr Hayitar and thank you Mike And uh we'll have this recording available for you Okay Thank you Thank you Bye-bye